FAQ

Yes, we are registered as "Footwox Collections LLC" - 7285426 Footwox Collections is an afrocentric and vibrant footwear brand established in 2018

Browse our collection and select your desired items. Choose your size and click "Add to Cart." Proceed to checkout, enter your shipping information, and complete your payment.

Footwox Collections accepts major credit cards such as Visa, MasterCard, and American Express, as well as digital payment methods like PayPal, Apple Pay, and Google Pay. Rest assured that all payments are secure and managed by the service provider you choose to process your payment with. It's important to note that Footwox Collections does not have access to your payment details, ensuring the security and confidentiality of your financial information.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website. Always ensure to read the product page for estimated processing and shipping time.

You can request changes or cancellations within 24 hours of placing your order. Please contact our customer service team at support@footwox.com for assistance or place a call through to us.

If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again.

Visit our Shipping and Returns page for detailed return instructions. Your can also contact us via email ask@thewoxstore.com

Currently, we only ship within the United States and 11 other countries. To know if your country is listed, send us a message ask@thewoxstore.com

You can reach us via email at ask@thewoxstore.com or call us at 1-575-250-6133 from Monday to Friday, 9 AM to 5 PM EST.

Terms and Conditions Effective Date: [July 2024] 1. Acceptance of Terms Welcome to Footwox Collections. By accessing or using our website at www.thewoxstore.com, you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, you should not use our website. 2. Use of the Website 2.1 Eligibility You must be at least 18 years old to use our website. By using the website, you represent and warrant that you meet this eligibility requirement. 2.2 Prohibited Activities You agree not to: • Use the website for any unlawful purpose or in violation of any local, state, national, or international law. • Distribute viruses or any other technologies that may harm the website or its users. • Attempt to gain unauthorized access to the website or any related systems or networks. • Use any automated means to access the website for any purpose without our express written permission. • Post or transmit any content that infringes on the rights of others or is unlawful, defamatory, or obscene. 2.3 Account Responsibility If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. 3. Product Information and Pricing 3.1 Product Descriptions We strive to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that product descriptions or other content are error-free, complete, or current. 3.2 Pricing and Availability Prices and availability of products are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time. In the event of an error in pricing or availability, we reserve the right to cancel orders and refund the payment. 3.3 Order Acceptance Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason. If we cancel your order after payment has been processed, we will refund the payment. 4. Payment and Billing 4.1 Payment Methods We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. Payment must be made at the time of purchase. 4.2 Billing Information You agree to provide current, complete, and accurate billing information for all purchases made through our website. You authorize us to charge your payment method for the total amount of your order, including applicable taxes and shipping fees. 4.3 Billing Errors In the event of a billing error, please contact us immediately at support@footwox.com. We will work with you to correct the error and ensure accurate billing. 5. Shipping and Delivery 5.1 Shipping Policy Please refer to our Shipping and Returns page for detailed information on shipping methods, rates, and delivery times. 5.2 Risk of Loss All items purchased from Footwox Collections are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. 6. Returns and Refunds Please refer to our Shipping and Returns page for our complete return policy and instructions on how to return an item. 7. Intellectual Property 7.1 Ownership All content on the website, including text, graphics, logos, images, and software, is the property of Footwox Collections LLC or its content suppliers and is protected by United States and international copyright laws. 7.2 Use of Content You may not use, reproduce, modify, or distribute any content from the website without our prior written permission. 8. Privacy Policy Your use of the website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. 9. Limitation of Liability 9.1 No Warranty The website and all products and services provided through it are provided "as is" without any warranties of any kind, either express or implied. 9.2 Limitation of Liability To the fullest extent permitted by law, Footwox Collections will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or purchase of products. 10. Governing Law These Terms and any disputes arising out of or related to these Terms or your use of the website shall be governed by and construed in accordance with the laws of the United States and the state of [Your State], without regard to its conflict of law principles. 11. Dispute Resolution 11.1 Informal Resolution Before pursuing formal legal action, you agree to first contact us at ask@thewoxstore.com to resolve any disputes informally. 11.2 Arbitration If informal resolution fails, any disputes shall be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. 11.3 Class Action Waiver You agree to resolve disputes with Footwox Collections on an individual basis and waive your right to participate in a class action lawsuit or class-wide arbitration. 12. Changes to Terms We may update these Terms from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of the website after any changes constitutes your acceptance of the new Terms. 13. Contact Information For questions about these Terms, please contact us at: Footwox Collections Email: ask@thewoxstore.com Phone: 1-800-123-4567 Address: FOOTWOX COLLECTIONS LLC United States of America Address: 2201 MENAUL BLVD NE STE A City: Albuquerque State: New Mexico ZIP code: 87107